Resume
My background summary.
Experience
Fulfillment Associate / IT Equipment Coordinator
Worked in high-volume fulfillment operations, trained associates, supported process consistency, and developed strong operational discipline in fast-paced environments.
IT Desktop Analyst II
Supported an MSP/MSSP organization in infrastructure and cybersecurity operations dealing with devices including desktops, servers, network switches and access points, and printers.
IT Technician
Supported distributed restaurant and gaming environments across endpoints, printers, payment devices, networking equipment, remote access tools, and service desk workflows.
Payment Support Representative
Provided B2B support for payment systems, merchant accounts, terminals, point-of-sale integrations, and troubleshooting workflows.
Education
B.S. Computer Science
Coursework
Certifications
CompTIA A+CompTIA Network+CompTIA Security+CompTIA Project+CompTIA Cloud+AWS Certified Cloud PractitionerITIL 4 FoundationLPI Linux Essentials