Resume
My background combines hands-on IT support, operational discipline, customer-facing troubleshooting, and ongoing computer science study.
Professional history
2019 - 2026
Amazon
Worked in high-volume fulfillment operations, trained associates, supported process consistency, and developed strong operational discipline in fast-paced environments. Now working in asset management, device provisioning, technical support, and coordinating technology projects to support on-going business operations.
2025
KnowIT
Supported an MSP/MSSP organization in infrastructure and cybersecurity operations dealing with devices including desktops, servers, network switches and access points, and printers.
2024 - 2025
Nevada Restaurant Services Inc.
Supported distributed restaurant and gaming environments across endpoints, printers, payment devices, networking equipment, remote access tools, and service desk workflows.
2025
Shift4
Provided B2B support for payment systems, merchant accounts, terminals, point-of-sale integrations, and troubleshooting workflows.
Credentials
Current technical and service-management certifications.
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